Business Service Administration (BSM) is a framework used to promote a customer-centric and business-focused strategy to Service Administration, aligning customer needs, business goals and priorities with IT providers and service supply. Past higher response to an incident after the fact, IT operations might be extra proactive in analyzing the configuration of the service to identify single factors of failure. The capability to view historic configuration info and modifications can be offered so IT operations can trace outages to particular adjustments on specific parts over a defined time frame. That is nice information for challenged operations groups as we all know that maximizing service availability is among the most critical IT targets.
Each component, or configuration item, that needs to be managed to supply an IT service, is contained in your CMDB. At any given time, you need assurance your info is correct. BMC Atrium CMDB supplies an entire, correct, and up-to-date view of the individuals, processes, and applied sciences that make up your online business and IT environments.
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